SMART²: The missing dimension of SMART goals

Many organizations use the acronym SMART to define how goals are best defined, where SMART stands for Specific, Measurable, Attainable, Relevant, and Time-based. In fact, I myself used SMART goal setting as an employee and as a manager. Now, as…

Creating value during a slowdown: 5 tips

A production slowdown is a perfect opportunity to re-direct resources to mandates that generate strategic advantages and long-term, sustainable increases in profitability….in addition to cementing employee and customer loyalty. Here are five ideas that can be implemented virtually and which…

Six focus groups, three lessons

I often hold meetings with stakeholders in advance of kicking off any workshops. Sometimes those meetings are one-on-one, sometimes they are in a focus group format. The approach depends on several factors like company culture, mandate complexity, and stakeholer interdependence.…