Small business, big leadership lesson

Photo by Rodolfo Quiru00f3s on

I received a phone call from the owner of the landscaping company that is doing some work in our yard. He asked whether I was happy with the results so far, to which I responded that I was.

His next question surprised me. β€œπ‘°π’” π’Žπ’š π’•π’†π’‚π’Ž π’‘π’π’π’Šπ’•π’†?” he asked.

β€œYes, now that you mention it, they are very polite! Not only to me, but to each other, they seem to enjoy working together.” I answered.

β€œWell, good, that’s very important to me, π’•π’‰π’†π’š 𝒉𝒂𝒗𝒆 𝒕𝒐 π’˜π’π’“π’Œ π’˜π’†π’π’.”

Now, this company, this landscaping company has been around since 1979. They must have hundreds of clients, many of them large commercial clients bringing in a lot more $$$ than my small backyard project.

Yet the owner, Ross Gregory, called me on the phone himself, to ask not only if I was happy with the 𝒓𝒆𝒔𝒖𝒍𝒕 of his team’s work but π’˜π’Šπ’•π’‰ 𝒕𝒉𝒆 π’˜π’‚π’š π’•π’‰π’†π’š π’ˆπ’π’• 𝒕𝒐 π’Šπ’•. 

Maybe it was a random call, or maybe he calls every single client at least once. I don’t know. What struck me was his specific question about his team’s manners. Not only about the work being done well, but about working well.

Leaders should care π’‰π’π’˜ teams get to results.

#lessonsinleadership #organizationalculture #smallbusiness

Written by Lesley Antoun

Lesley Antoun creates crystal clear strategies with leaders, with their teams and with their organizations. Her consulting firm has offered advisory services and strategic planning expertise to small privately-held companies, large publicly traded corporations, Crown corporations, Universities and First Nations organizations.

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